eTail France 2014 (past event)
November 05 - 06, 2014
Conférence d'e-commerce française créée par les détaillants pour les détaillants
Luca Gerini
Head of E-Commerce and M-Commerce
Louvre Hotels group
Check out the incredible speaker line-up to see who will be joining Luca.
Download The Latest AgendaUnleashing your Omni-channel potential
Sunday, May 11th, 2014
17:25 Getting to know your customer better: How can website personalisation help to drive revenue? (session in French language)
- What are the most valuable touchpoints?
- What is the most valuable information you need?
- How can you gather this information?
Enhancing your Customer Experience
Wednesday, June 11th, 2014
11:10 ALL-STAR PANEL: (session in French language) How can you build seamless and effective customer experiences across all customer-facing touch points?
- What are the most important elements of an effective customer experience?
- How can these be tracked across touch points?
- What does success look like?
- Is a particular touch point the most important?